Shipping Policy

Shipping Policy

At CalmWave, we’re committed to delivering your products safely, efficiently, and with complete transparency. Below you’ll find everything you need to know about how and when your order arrives.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During periods of high demand, promotions, or holidays, processing times may extend slightly — but we always work to ship your order as quickly as possible.

Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Times

Because CalmWave products are carefully handled and shipped from trusted fulfillment partners, estimated delivery times are:

  • Standard Shipping: 7–14 business days

  • International Shipping: 10–20 business days (depending on destination)

Please note: delivery times are estimates and may vary due to customs processing, carrier delays, or local postal services.

Shipping Costs

  • Shipping costs are calculated at checkout

  • Occasionally, free shipping promotions may apply — these will be clearly displayed on our website

Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.

Tracking updates may take 24–48 hours to appear after shipment.

Delayed or Missing Orders

If your order is taking longer than expected:

  • Please allow the full estimated delivery window to pass

  • Then contact our support team with your order number

📩 Support Email: moatshetech@gmail.com

We’re here to help and will always work toward a fair resolution.

Incorrect Address Disclaimer

Please ensure all shipping details are correct at checkout. CalmWave is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, contact us immediately with photos (if applicable). We will review the case and assist you promptly.

Our Commitment

We believe peace of mind is part of wellness. That’s why we aim to make shipping clear, reliable, and stress-free — so you can focus on what matters most: your balance, from within.