Return Policy

Return & Refund Policy

At CalmWave, your trust matters to us. We believe in transparency, fairness, and a calm, supportive customer experience. Please read our policy below before placing an order.

Eligibility for Returns

Due to the nature of dietary supplements and hygiene safety standards:

  • Opened or used products are not eligible for return

  • Unopened and unused products may be eligible for return within 14 days of delivery

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

We do not accept returns for:

  • Opened or used supplement products

  • Items damaged due to misuse

  • Orders returned without prior approval

This policy is in place to ensure the safety and integrity of all our customers.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping Fees

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Include clear photos of the issue and your order number

We will arrange a replacement or refund at no additional cost.

Lost or Delayed Orders

If your order appears lost or significantly delayed beyond the estimated delivery timeframe:

  • Contact our support team for assistance

  • Each case is reviewed individually to ensure a fair outcome

Order Cancellations

Orders can only be canceled before processing begins.
Once an order has been processed or shipped, it cannot be canceled.

No Results Disclaimer

Individual results may vary.
Because wellness outcomes depend on consistency, lifestyle, and individual biology, we cannot guarantee specific results or offer refunds based on personal expectations.

How to Start a Return

To request a return or report an issue, contact us at:

📩 Email: moatshetech@gmail.com

Please include:

  • Order number

  • Reason for return

  • Photos (if applicable)

Do not send returns without contacting us first.

Our Commitment

We’re here to support you with honesty and care. If something isn’t right, reach out — we’ll always aim for a solution that feels fair and respectful.

Policy Acceptance

By placing an order with CalmWave, you agree to this Return & Refund Policy.